Although this is not the mainfactor to help you distinguish a trustworthy hosting company from a bad one or a reseller from an actual supplier, being able to call and consult with a live person is a sign that you are not dealing with a one-person company and that you will be able to reach someone any time you're looking for help. The phone support for hosting services may vary from general to dedicated, thus the issues which can be resolved through a call differ based on the service provider. In most cases, these issues are more basic and feature billing or first level technical issues since more difficult problems often need a support ticket where both you and the system administrators can track what's going on with a particular situation. However, the option to phone call your provider will save you lots of time and efforts for the multitude of small issues that may eventually show up at the time you manage your web hosting account.
Phone Support in Hosting
Since we have live phone support 14 hrs per day, you're able to contact us and talk with one of our customer support agents to get more info about all of the hosting plans that we provide and make sure that our servers match the system requirements for your web sites prior to you buying anything. For your benefit, we have phone numbers on three different continents so you can call the one nearer to you - in the USA, Great Britain or Australia. In case you are already an existing customer, you can call about general and billing issues, and about some tech matters. If the situation is strictly technical or it needs more time to analyze, you'll have to employ our ticketing system, which will allow both you and our technical support crew to monitor the information provided by either side.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server plans that we provide include live phone support for 14 hours a day. If you are unsure which package is suitable for your websites, you would like to find out more about the package's specifications or you're looking for any other information about our solutions, you are able to call any of the local numbers that we have in the United States of America, Great Britain and Australia and our customer support agents will assist you. If you already have an account, you are able to contact us about sales and general issues, although we're usually able to assist with many technical issues as well. For strictly tech issues you'll have to take advantage of our integrated ticketing system where the communication between you and our technical support crew will be in one place, which is the better option when your issue requires more time to be taken care of or it needs to be escalated to our system administrators.