Tech Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
Every support request you send to us will be attended to within maximum one hour. If for any reason whatsoever your trouble ticket or email requires additional assistance from an administrator, we will timely forward it and leave a comment to inform you that your case is being examined. If you order our Managed Servers package, all of the tasks included there will be performed at a time that is convenient for you.
A Premium–Quality Help Desk Support Service
We’ll be available to you 24–7–365 to reply to any enquiries that you may have regarding our Web Site Control Panel or any of the applications that we have installed on your behalf on the dedicated hosting server. If you also need assistance with server administration procedures, you can have a glance at our Managed Servers package, which includes backup hard disk storage space, Operating System updates on a weekly basis, server monitoring and restarting procedures, as well as software installation and troubleshooting procedures
An Intuitive Help Section
We have equipped our Web Site Control Panel with a fully detailed knowledge base, which includes in–depth explanations of all its features and functions. In addition, we have made detailed video tutorials that will further instruct you how to perform a particular operation or troubleshoot a common issue. The instructional articles and the video tutorials are readily accessible from each section of the Web Site Control Panel via the Videos and Help buttons in the upper right corner.