A live chat is one of the several ways of communication provided by some web hosting companies as part of their support services. Determined by the supplier, the chat can be used for billing, pre-sales and/or tech support. This way of contact is faster as compared to a support ticket and it will make it less likely to misunderstand or misspell something as compared to a call with an agent. Furthermore, when the problem that you experience needs some time to be examined and taken care of, you are able to do something else at the same time instead of just waiting, as you would have to do when you call. You can also employ a live chat support service for free provided that you have Internet access even when your hosting supplier is located in a different country and they do not have a local telephone number you can call.
Live Chat Support in Hosting
As we consider the fact that many problems are often resolved when you speak with a live person, we offer a live chat service for all our potential and existing customers. The chat is accessible every day and our support agents can assist you with a wide range of questions and problems. If you are not our client yet, you can learn more about our hosting plans and the hosting environment in general to make sure that your sites will run effectively on our servers. In case you already have an account and you have some questions or you experience any issues with some of our solutions, you'll be able to get in touch with us through the live chat and we can supply you with the required information or assist you to troubleshoot the issue. You will need to open a trouble ticket for certain issues which require longer time or the expertise of a system administrator, but for a variety of standard troubles you'll receive help on the spot.
Live Chat Support in Semi-dedicated Servers
We have a live chat service that is designed for all our future and current customers. If you're thinking about a new web hosting account, you're able to chat in real time to one of our representatives and get more info about our semi-dedicated hosting plans so that you can pick the optimal package for your web sites. In case you already own an account with us, we'll be able to assist you in a timely manner with general, billing and first-level technicalmatters. Although in some instances you'll need to open a support ticket because there are troubles that can't be resolved through a live chat, we'll be able to help you with various basic tasks, for example setting up an email account in an email client or forwarding one domain to another one. In this way, you will get timely support and you will save a lot of time.