Support and Help Channels
A 60 mins Ticket Reply Guarantee
Our client help and support staff is working 24/7 to take care of all of your current help questions. Each ticket you send out to us will be replied to within maximum one hour. If your issue calls for aid from one of our administrators, we are going to forward the ticket to the technician on shift and will notify you that the situation is under control.
Top–class Tech Support Service
We deliver 24/7/365 tech help by using a lightning fast ticket application incorporated into your Control Panel. You can easily email us anytime about any of the packages that come pre–installed on your virtual server, including the desired Operating System, the server management panel and our custom created Web Site Control Panel.
A Descriptive Help Zone
An in–depth and frequently updated knowledge base is integrated into our in–house built Web Site Control Panel. It offers you quick tips about how to execute all the key website administration tasks. The Help area offers descriptive how–to articles and step–by–step video lessons. You can gain access to the Help area by clicking the Help or Video buttons in the right part of each Control Panel section.