Customer Support

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The accessibility to the customer and tech support that a hosting company offers will tell you a lot for the services they provide as well. In case you are allowed to use only e-mail messages and / or tickets, you have most probably come across a reseller and not the actual hosting provider. When this is the case, you'll probably have to wait for a couple of days so as to have an issue resolved since your reseller may not be checking their communication on a regular basis or they may have to get in touch with the actual hosting company for extra assistance. If the supplier provides you with several options for communication with quick response time which are available at any moment, they're most likely the top provider, not a reseller. So you will get well-timed assistance and high quality support since they'll have immediate access to the servers where your account is. Whatever the problem - technical or sales, it's always much better to have the option to get hold of your website hosting company directly by using your preferred method of communication.

24/7 Customer Support in Hosting

We acknowledge the importance of receiving assistance without delay, so our hosting services feature 24/7 technical support plus several options for communication. If you don't have an account yet, you can call us or come on our live chat and consult with a live representative, so that you can find out about our services or check if our servers meet the system requirements for your sites. In this way, you'll never end up purchasing a service that you cannot use effectively. In case you already have your hosting account with us, you can open a support ticket in your Hepsia hosting Control Panel if the issue is entirely technical or it needs more analysis. In contrast to the majority of suppliers out there, we respond to all the tickets within an hour, so you won't have to wait for a whole day. Our support services are available twenty-four-seven, even during official holidays.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you can benefit from our 24/7 support services even on official holidays. All of your websites will be available all the time and so will we. With quite a few contact options, you can pick the most convenient way to contact us and learn more about our services if you don't have an account yet, or get support if you're already our customer. You're able to give us a call, start a chat with a live representative, send an email message or open a support ticket from the Help section of your Hepsia web hosting Control Panel. The last two options feature a one-hour reply time warranty, though it rarely takes more than 20 min to receive assistance whatever the complexity of the trouble. Using our customer and tech support services, we are available for you when you need us, not a couple of days later.

24/7 Customer Support in VPS Servers

Using our VPS web hosting plans, you will not ever have to wait for more than 1 hour in order to receive assistance for any kind of situation that you may encounter regarding the server or the software which comes pre-installed with it. We warrant this short reply time for all of the tickets which you open through your billing Control Panel or email messages that you send to our technical support crew. Furthermore, we have local phone numbers in a couple of countries globally and a live chat service where we can assist you with pre-sales, billing and general questions. Customer and technical support is available 24/7/365 using the various ways of communication, so regardless what your question or issue is, there is always somebody to help you without delay. When you need help with third-party software, that you cannot set up or which gives you problems, you are able to benefit from the Managed Services upgrade package that we offer for all our VPS plans.

24/7 Customer Support in Dedicated Servers

We know how important it is to get timely support in general, let alone if you manage a whole server, so each dedicated server that we supply comes with 24/7 support with one-hour reply time guarantee regardless of the matter. This service is free of charge for all the problems with your server or the software that was installed by our admins through the setup, so you're able to contact us as many times as you'd like, even during holidays. You can either open a ticket from your billing section or you could send an e-mail, and the actual reply time for both rarely exceeds 30 minutes since we have administrators available twenty-four hours a day. If you want general info about our servers or you've got some billing question/issue, you can also call one of the local phone numbers we have on 3 different continents or you may employ our live chat service and speak with an agent online. For third-party software assistance, we offer you a Managed Services upgrade, which you'll be able to add to your server package from the billing Control Panel.