If you’ve ordered a web hosting package and you have some inquiries associated with a particular function/feature, or in case you have come across some difficulty and you need help, you should be able to contact the respective customer care staff. All hosting companies use a ticketing system regardless of whether they provide other means of contacting them apart from it or not, due to the fact that the most effective way to tackle an issue most often is to submit a ticket. This communication model makes the replies sent by both sides easy to follow and enables the help desk staff representatives to escalate the problem if, for instance, a server administrator must step in. Typically, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which means that you’ll have to use at least two separate accounts to get in touch with the help desk team and to actually administer the hosting space. Incessantly switching between the accounts might sometimes be a drag, not to mention the fact that it takes a long time for the vast majority of hosting companies to process ticket requests.
Integrated Ticketing System in Hosting
Our hosting plans
feature an integrated ticketing system, which is part of our custom-developed Hepsia hosting Control Panel. As opposed to other analogous tools, Hepsia allows you to manage everything associated with the hosting service itself in one and the same location – payments, web files, emails, support tickets, etc., avoiding the need to use different admin consoles. If you’ve got any pre-sales or technical questions or any difficulties, you can open a ticket with a couple of mouse clicks without having to leave your Control Panel. During the process, you can select a category and our system will present you with a variety of articles, which will provide you with more information and which may help you fix any given issue even before you submit a ticket. We guarantee a support ticket response time of maximum 1 hour, even if it’s a weekend or a national holiday.
Integrated Ticketing System in Semi-dedicated Servers
In case you have a semi-dedicated server
account with us and you would like to contact our customer service team representatives, you will be able to send a ticket directly from your Hepsia Control Panel instead of going through an entirely different technical support platform as you’ll need to do with the majority of web hosting providers on the marketplace. Our integrated trouble ticket system will permit you to send a new ticket without hassle and to search through older tickets using a clever search box. In addition, you’ll be able to have a look at the applicable knowledgebase articles that our system will present you with based on the category that you pick for your new ticket. You can perform all the aforementioned procedures without signing out of your Control Panel at any time, which implies that if you come across any difficulty or have a query, you can get in touch with our support engineers and fix the issue in question in no more than one hour through one platform.