If you ever experience a problem with your website and are unable to fix it yourself, ask the respective web hosting company’s customer service staff to assist you to bring the site back online. A swift resolution would be the perfect scenario, but a lot of companies answer within 24 hours or even more, especially if you are dealing with a hosting reseller. Even if the problem can be quickly solved, your website may not function satisfactorily or it may not be reachable whatsoever for a lengthy span of time, so you may lose potential customers because it is extremely unlikely that anyone will be willing to go back to a site that is broken. In this light, you ought to make sure not only that you can touch base with your hosting provider, but also that they can respond and assist you in a timely fashion. If an application update doesn’t go smoothly or if you delete something accidentally, for example, the site must be restored promptly so as to prevent elongated downtime.
One-Hour Response Guarantee in Hosting
If you’re using one of our hosting plans
and you’ve got a question or experience a certain obstacle, you can touch base with us 24/7 by submitting a technical support ticket or by writing an e-mail and we will make sure that you obtain a reply in less than one hour. In case the issue can be resolved, we will do it before we reply, whereas if there’s something that you have to do on your end, we will supply you with all the needed details – what settings to check, what possible solutions to try, and so on. Usually, you will obtain a reply within 30 minutes max, so waiting for hours on end or even for more than a day to obtain help is something out of the question. Our sixty-minute response time guarantee is valid for any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
package from our company, you can take advantage of our incredibly fast support services. You’ll receive an answer to any support ticket opened via the web hosting Control Panel or e-mail sent to our tech and customer support staff in less than 1 hour. The response time is guaranteed and it’s valid regardless of the matter – billing or technical. It often takes much less time to investigate and resolve a problem. We’ll provide you with more info in case the solution involves something that should be done on your end. If you get in touch with us during public holidays or weekends, the response time will be the same and considering the fact that our support staff will be at your disposal 24/7, you will receive instant assistance for any billing, technical or general issue regardless of what time it is.